GettingtoYeswithYourself

CONTENTS Dedication Introduction: The First Negotiation 1 Put Yourself in Your Shoes From Self-Judgment to Self-Understanding 2 Develop Your Inner BATNA From Blame to Self-Responsibility 3 Reframe Your Picture From Unfriendly to Friendly 4 Stay in the Zone From Resistance to Acceptance 5 Respect Them Even If From Exclusion to Inclusion 6 Give and Receive From Win-Lose to Win-Win-Win Conclusion: The Three Wins Acknowledgments Notes About the Author Also by William Ury Copyright About the Publisher ......